Shipping policy
SisterPawss Shipping Policy
Thank you for shopping with SisterPawss! 🐾 We’re excited to help bring a little more fun and enrichment to your pup’s day.
Order Processing
Orders typically require processing before shipment. Processing times may vary depending on the product, supplier availability, holidays, and order volume.
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
Shipping & Delivery
Delivery times vary depending on the product, destination, and shipping carrier. Estimated delivery times shown during checkout or provided with your tracking information are estimates and are not guaranteed.
Some products may be shipped separately if your order contains multiple items. This means you may receive more than one package or tracking number for the same order.
Tracking Your Order
When tracking information is available, it will be sent to the email address provided with your order. Please allow time for the carrier to update tracking information after your order has shipped.
Incorrect Shipping Addresses
Please carefully review your shipping information before placing your order. Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing your order, please contact SisterPawss as soon as possible. Once an order has entered processing or shipped, we may not be able to change the delivery address.
Lost, Delayed, or Damaged Packages
Occasionally, shipping delays may occur due to carrier issues, weather, customs, holidays, or other circumstances outside our control.
If your package arrives damaged, is missing an item, or appears to be lost, please contact us as soon as possible with your order number and any relevant photos or information. We’ll work with you to review the issue and determine the appropriate next steps.
International Orders
International orders may be subject to customs processing, import duties, taxes, or other fees depending on the destination country. Where applicable, these charges may be the responsibility of the customer.
Questions About Your Order?
If you have questions about shipping or your order, please contact SisterPawss through the contact information provided on our website. We’re happy to help.